eKnowledgebank - Support

So much of eKnowledgebank is intuitive and most Users, Authors and Administrators can easily navigate their way through the system.

However, a number of support functions are also provided.

Most support requests will be addressed through Online Help. This function will greatly assist Administrators in getting the ‘best’ from eKnowledgebank.

Administrators can communicate directly through the Help Desk which is accessed from the link below or from the Contact tab.

Online Help

Detailed Online Help is available, designed to guide you through each process, step and screen.

Just click on the Help link on a page and the Help System will open up in a new window. Separate Online Help is available for Users and for Administrators.

Implementation Guide

A detailed Implementation Guide will allow you to plan an easy implementation of eKnowledgebank while taking advantage of the many features available.

The guide shows the correct sequence of setting up tables and the detailed information related to all pieces of information required.

PC / Laptop Setup Guide

This is available to all Users as they login to their “My Programs” page.

It shows them how to adjust settings on their PC or Laptop to get the best viewing of eKnowledgebank.

Help Desk

Should the occasion arise you can communicate with our Help Desk for additional support.

You can contact the Help Desk can be contacted at helpdesk@eknowledgebank.com or through Skype at helpdesk.eKnowledgebank